Privacy policy

Last updated: January 31, 2026

My Medy (“MY MEDY”, “we”, “us”, or “our”) operates the website https://www.mymedy.in and related online services, products, and tools (collectively, the “Services”). MY MEDY is powered by Shopify, which enables us to provide you with a secure and seamless shopping experience.

This Privacy Policy explains how we collect, use, disclose, store, and safeguard your personal information when you visit, use, or make a purchase through our Services or otherwise communicate with us.

If there is any conflict between this Privacy Policy and our Terms & Conditions, this Privacy Policy shall govern with respect to the collection, processing, and disclosure of your personal information.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

 

1. Personal Information We Collect

When we use the term “personal information”, we mean information that identifies, relates to, describes, or can reasonably be linked to an individual. This does not include anonymized or de-identified data.

Depending on how you interact with our Services, we may collect the following categories of personal information:

a. Contact Information

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

b. Transaction & Payment Information

  • Order details, purchase history, returns or cancellations

  • Payment confirmation and transaction records

Note: Payment card details are processed securely by third-party payment processors and are not stored by MY MEDY.

c. Account Information

  • Username, password

  • Preferences and account settings

d. Usage & Device Information

  • IP address

  • Browser type and version

  • Device identifiers

  • Pages visited, time spent, interaction data

e. Communication Information

  • Customer support messages

  • Emails, forms, and other communications

f. Cookies & Tracking Technologies

We use cookies and similar technologies to operate, analyze, and improve our Services, including:

  • Session cookies

  • Preference cookies

  • Security cookies

  • Advertising and analytics cookies

You can control cookies through your browser settings. Disabling cookies may limit certain features of the Services.

2. Sources of Personal Information

We collect personal information from:

  • Directly from you (when you place an order, create an account, or contact us)

  • Automatically through your device and browser when you use our Services

  • Service providers such as Shopify, payment processors, analytics providers

  • Business and marketing partners, where permitted by law

3. How We Use Your Personal Information

We use personal information for the following purposes:

a. Providing & Improving Services

  • Processing orders and payments

  • Shipping and delivery

  • Managing accounts and preferences

  • Facilitating customer support

  • Enhancing user experience and personalization

b. Marketing & Communication

  • Sending promotional emails or updates (you may opt out anytime)

  • Showing relevant advertisements

c. Security & Fraud Prevention

  • Protecting transactions

  • Detecting fraudulent or unauthorized activity

  • Maintaining platform security

d. Legal & Compliance Purposes

  • Complying with applicable laws and regulations

  • Enforcing our Terms & Conditions

  • Responding to lawful requests from authorities

4. Disclosure of Personal Information

We may disclose your personal information in the following circumstances:

  • To Shopify and other service providers who support our operations

  • To payment processors, shipping partners, analytics providers

  • To marketing partners, subject to applicable consent and law

  • With your explicit consent

  • In connection with a business transaction (merger, acquisition, restructuring)

  • To comply with legal obligations or court orders

All third parties are required to handle your information securely and lawfully.

5. Relationship with Shopify

Our store is hosted on Shopify Inc. Shopify processes personal information to provide and improve the Services. Shopify may process your data across multiple jurisdictions.

For details on Shopify’s privacy practices and your rights related to Shopify-processed data, please visit:
👉 https://privacy.shopify.com

6. International Data Transfers

Your personal information may be transferred to and processed outside your country, including in India.

For transfers involving the European Economic Area (EEA) or the UK, we rely on approved safeguards such as Standard Contractual Clauses or equivalent legal mechanisms.

7. Data Retention

We retain personal information only as long as necessary to:

  • Provide Services

  • Comply with legal obligations

  • Resolve disputes

  • Enforce agreements

Usage and analytics data may be retained for shorter durations unless required for security or compliance purposes.

8. Data Security

We implement reasonable administrative, technical, and organizational safeguards to protect your data. However, no system is completely secure, and we cannot guarantee absolute security.

9. Children’s Privacy

Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors. If such data is identified, it will be deleted promptly.

10. Your Rights & Choices

Depending on your location, you may have rights including:

  • Right to access or know your data

  • Right to correct inaccurate data

  • Right to delete personal data

  • Right to data portability

  • Right to withdraw consent

  • Right to opt out of marketing communications

To exercise your rights, contact us using the details below. We may verify your identity before processing requests.

11. GDPR, CCPA & CalOPPA Compliance

We comply with applicable data protection laws including:

  • GDPR (EU/EEA residents)

  • CCPA (California residents)

  • CalOPPA

We do not sell personal data. We do not discriminate against users for exercising privacy rights.

12. Third-Party Links

Our Services may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies separately.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated “Last updated” date. Continued use of the Services constitutes acceptance of the revised policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

📧 Email: info@mymedy.in / mymedyshopify@gmail.com
📍 Address:
MY MEDY
H. B. Road, Panbazar, Opp. MMC Hospital
Guwahati, Assam – 781001, India